Designing the Best Call Center for Your Business

Designing the Best Call Center for Your Business
Author: Brendan B. Read
Language English
Pages: 281
ISBN10: 1578200636
Genre: Uncategorized
Goodreads Rating: 2.33
ISBN13: 9781578200634
Published: December 29th 2000 by Cmp

This guide aims to explain every aspect of building a successful call-centre, from opening and expanding a live agent call-centre, to in-depth coverage and workstation design, site selection, staff recruitment, training and retention. The book's focus is on creating an environment that enhances personnel productivity and retention.